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The phrase for the week is "Pick Up The Phone."

When in doubt about tone or intent, pick up the phone and talk! Let’s face it, something you think is pretty funny, may be lost on someone else. It bears repeating here that people from different cultures and backgrounds speak and write differently. You may convince yourself that it’s quicker to send a request or reply by email or text, but if you now have a thread of 10 or more responses, something else is not getting done.

Practice my 2-by-2 rule for one week and measure the impact. If you’ve sent two emails or texts and the other person has sent two on the same subject, pick up the phone and stop the madness!

I pick up the phone when I realize I’m having a conversation through text or email.

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